Workplace Violence Prevention
Available in Live and Webinar Versions.
Both workplace violence prevention trainings equip employees and supervisors with the knowledge and skills to recognize warning signs, understand the four types of workplace violence, de-escalate tense or potentially threatening situations, report concerns, and respond appropriately during emergencies. Interactive scenarios, discussion, and knowledge checks reinforce practical skills and promote a shared commitment to maintaining a safe, respectful, and prepared workplace.
How You Will Benefit
- Recognize that workplace violence includes threats, intimidation, bullying, and harassment, not just physical assault
- Spot behavioral warning signs and workplace risk factors early, before situations escalate
- Know your role, and your supervisor’s role, in keeping the workplace safe
- Use calm, respectful communication to lower tension in difficult interactions
- Report concerns with confidence, knowing good-faith reports are protected and retaliation is never tolerated
- Know what to do if violence occurs and how recovery is supported afterward
- Help build a respectful workplace culture where people feel safe speaking up
What You Will Cover
- What workplace violence is, with real-world examples, including domestic violence spillover and threatening emails, texts, and social media
- The four types of workplace violence: Criminal Intent, Customer/Client, Worker-on-Worker, and Personal Relationship
- Behavioral warning signs and workplace risk factors
- Employee and supervisor responsibilities and the building blocks of a safe culture
- De-escalation strategies, practical moves that lower tension, and behaviors to avoid
- What to report, what information to include, and who to report to
- Emergency response, including evacuation, shelter-in-place, lockdown, and Run-Hide-Fight
- Post-incident support, including EAP, return to work, and protection from retaliation
Webinar Version
The webinar teaches you to recognize and report workplace violence. This webinar version is geared as an annual refresher, or Remote/multi-site teams and focuses on a broader awareness.
Both MSSC and AE webinars include 30 day access to the recorded versions of the webinar.
Date: 01/14/2027 – Time: 12:00 am – 1:00 pm
Cost: MSSC Members $125 ———– Non-Members $155
Live Training
This 2-hour, live course is geared toward supervisors, high-risk roles and sites needing in-depth or compliance-level training. It includes practice that makes the skills usable under stress.
Additional Benefits of this 2-Hour In-Person Course
- Practice, not just information: Rehearse de-escalation in a role play and get feedback from an observer, so the skills are ready when you need them
- Seven hands-on scenarios and exercises: Apply each topic to realistic situations, including classifying incidents, judging warning signs, and deciding when to escalate
- Report-writing practice: Draft and peer-check a factual report, so you can report observed behavior instead of opinions or labels
- Emergency decision-making rehearsal: Work through a tabletop exercise on choosing the safest action, so you aren’t deciding for the first time under stress
- Deeper coverage of the four types: Each type gets its own slide with examples and risk-reduction measures
- Separate employee and supervisor focus: Supervisors get dedicated time on their responsibilities, not a shared block
- Fuller post-incident training: Covers organizational support, employee actions, and supervisor priorities for recovery, including trauma-informed communication
- Peer learning: Small-group discussion lets participants compare how the concepts apply to their own worksite
- Regulatory context: Explains how the OSHA General Duty Clause applies to workplace violence, with additional BLS trend data
- More time for questions
Date: TBD – 1:00 PM – 3:00 pm
MSSC Training Center, 3435 Mountain Pass Rd, Billings, MT 59102
Cost: MSSC Members $75 ———– Non-Members $100
CANCELLATION POLICY – Live training: If you must cancel, please do so at least 2 business days prior to the start of training. Any cancellations received with less than 2 business days’ notice, will be billed $50. Please call our office at 406.248.4893 or email [email protected] to cancel. Substitutions are welcomed with prior notice.